Question 1

How do I order a 'custom' hat?

Accepted Answer

A selection of hats are available in our store to personalise however, if it is a fully bespoke hat you'd like then easiest way to start your hat order is to fill out our Bespoke Hat form.
We will then respond with the next stage and go through options a little bit more in depth.

Question 2

What accessories and embellishments can I add to my custom hat?

Accepted Answer

The options are endless and if we don't have a specific embellishment in stock, we can order it in! The best option is to arrange a video call as this will allow us to show you some of the items we have in stock, but also discuss things that you may want me to source. Sending us photos will help us visualise what sort of vibe you are looking for too.

Question 3

I've seen a hat I like online, can you replicate it for me?

Accepted Answer

Ok, so we are all for taking inspo from images you have seen online and we ask that you send images over to help us visualise - but we will always try to change the design slightly, as we wouldn't want to directly copy another person's work.  We will, however, put a little UK Country spin on it and will make it custom just for you!

Question 4

What hats can we choose from?

Accepted Answer

We have a variety of Stiff Brims and Cowboy style hats for you to choose from in an array of colours. We can also source various brands and styles from the USA if needed.

Question 5

I have a big or small head, will the hat fit me?

Accepted Answer

Absolutely! Our hats come in different sizes so there's something for everyone. To find the right hat size for you, we recommend measuring the circumference of your head using a flexible measuring tape.

Please ensure you refer to our size chart to determine the appropriate hat size based on your measurements. We suggest choosing the larger size for a more comfortable fit if you're between sizes.

Whilst we don't currently list child sizes of hats on our website, we can likely source one for you. Get in touch with us directly for more information.

Question 6

How long does it take to make my hat?

Accepted Answer

We try our best to complete your order as timely as possible. We will be sure to update you as we go, but at most we have a 6-8 week turn around time. Please respect that all of our hats are customised by hand, and by a team of one so thank you for your patience.

Question 7

What materials are your hats made from?

Accepted Answer

All of our Stiff Brim fedoras and Cowboy hats from both our custom range and Easy Riders are 100% Wool.

Question 8

How should I care for and clean my hat?

Accepted Answer

To ensure the longevity of your hat, we recommend following the care instructions provided. In general, most of our hats can be spot-cleaned with a special wool cleaning sponge. Air drying is recommended to maintain the shape and quality of the hat.

Question 9

Are your hats unisex?

Accepted Answer

Yes, of course! We have options for everyone.

Question 10

What does a workshop involve?

Accepted Answer

Our workshops allow you and friends to come and personalise your very own custom cowboy hat or fedora whilst toe tapping to some awesome country tunes in a unique setting. Each event is different but often they include food and drinks and sometimes an animal experience!
You have full rein of our tools including our branding irons and pyrography pens!

Our workshops have limited spaces available so be sure to book your spot!

Question 11

What events or workshops do you have coming up?

Accepted Answer

For the latest information on our upcoming events and workshops, head to our Events page. Alternatively you can sign up to receive the UK Country email newsletter and we'll be in touch!

Question 12

What hats do you use for the workshops?

Accepted Answer

To keep the workshops affordable we use a Tan crushable cowboy hat that comes in 4 sizes as standard.  We will offer you the option to upgrade to our Stiff Brims & Authentic Cowboy hats for an additional charge.

Question 13

I'm a venue and I'd love to host a workshop, where do I start?

Accepted Answer

Howdy! We'd love to hear from you, please drop us an email uk.countryltd@gmail.com and if you fit the bill we'll get you booked in!

Question 14

Can I choose my hat colour?

Accepted Answer

The standard workshop hat is one colour however If you choose to upgrade to our Cattleman's or Stiff Brimmed fedoras, then you have full choice of colours.

Question 15

Will I be able to hand burn or Brand my hat?

Accepted Answer

YES! It is a workshop after all, you will be making your hat start to finish so if you want to hand burn or brand, you can! We'll be on hand to assist and ensure its done so safely and to achieve the best results.

Question 16

I don't have anyone to come with, can I come alone?

Accepted Answer

Of course you can. Our workshops are an inclusive and welcoming space for everyone. We are all like minded people and we're sure you'll make new friends in the process!

Question 17

Do your workshops always include a meal?

Accepted Answer

All of the venues we work with offer something different so this is not always guaranteed. Some venues offer a meal, whilst others may only offer drinks. You can check out the relevant event poster for details, or drop us an email for more information.

For dietary requirements, we will check these prior to the event.

Question 18

Do you do private parties?

Accepted Answer

Absolutely! A minimum of 25 people is required for our private events, please use the contact form to enquire.

FAQs