Return & Exchange Policy

For custom hats

Our turn around time is currently 4-6 weeks from the point of payment. All hats are handmade to order by a team of one so your patience is very much appreciated. Your item could take hours or day to make so please keep this in mind.

 

Once you have placed your order, you will be placed in a queue and, whilst we always try to have your hat with you as soon as possible, for quality control and best results, orders are not rushed. 

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For non-custom orders

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Shipping and Tracking - Royal Mail Second Class

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Once your order has been shipped, UK Country Ltd are not responsible for the postage time frame or potential delays in arrival. All orders will be posted Royal Mail Second Class unless prompted otherwise. If you wish to add tracking or have a preference in courier, please let us know in plenty of time ahead of shipping.